Your Privacy Matters
to 77jala

77jala collects personal information from users in several ways — through the account registration process, through your ongoing use of the platform, through payment transactions, and through your interactions with our customer support team. The categories of information we collect are described in full below.

Information You Provide Directly

When you register for a 77jala account or update your profile, you provide us with information that identifies you as an individual. This includes:

• Identity data: Your full legal name, date of birth, and gender (where provided).
• Contact data: Your registered email address and/or mobile phone number (used for account verification, notifications, and support communications).
• Address data: Your residential address, including district, division, and postal code within Bangladesh.
• Verification documents: Where KYC (Know Your Customer) verification is required, copies of government-issued identity documents such as a National ID Card, passport, or driver's licence.
• Account credentials: Your chosen username and a hashed representation of your password (we never store passwords in plain text).
• Support communications: Records of conversations with our live chat and email support team, including any documents or screenshots you submit as part of a query or dispute.

Information Collected Automatically

When you access the 77jala platform, certain technical data is collected automatically by our systems. This information helps us maintain platform security, diagnose technical issues, and improve the overall user experience:

• Device data: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Log data: IP address, date and time of access, pages visited, session duration, and referring URL.
• Geolocation data: Approximate geographic location derived from your IP address (we do not use GPS-level location tracking).
• Usage data: Games played, bets placed, amounts wagered, bonus interactions, and feature usage patterns on the platform.
• Cookie and tracking data: Data collected via cookies and similar technologies as described in the Cookies section of this policy.

Payment and Transaction Data

All financial transactions on 77jala are conducted in Bangladeshi Taka (৳) via our supported mobile financial service providers: bKash, Nagad, Rocket, and Upay. When you make a deposit or withdrawal, we receive and record transaction reference numbers, amounts, timestamps, and the masked identifier of the payment account used (e.g., the last four digits of a bKash-registered mobile number). Full payment credentials are processed by the relevant payment provider and are not stored on 77jala's own servers.

77jala uses the personal information we collect strictly for the purposes set out below. We do not use your data for purposes that are incompatible with those described here without first seeking your explicit consent or unless required by law.

77jala does not sell, rent, or trade your personal information to third parties. However, in order to operate the platform and deliver its services effectively, we share certain data with a limited set of trusted third parties, each bound by strict confidentiality obligations and data handling standards. The categories of recipients are described below.

Payment Service Providers

When you make a deposit or withdrawal, the necessary transaction data is shared with the relevant mobile financial service provider — bKash, Nagad, Rocket, or Upay — to facilitate the transfer of funds. Each of these providers operates under their own privacy and data protection policies and is responsible for their own data handling practices.

Identity Verification Partners

Where KYC verification is required, your identity documents and personal details may be shared with a third-party identity verification service provider. These partners are engaged solely to perform identity and age verification checks on behalf of 77jala and are contractually prohibited from using your data for any other purpose.

Technology and Infrastructure Providers

77jala relies on third-party technology providers for hosting, content delivery, analytics, and customer support infrastructure. These providers access data only to the extent necessary to perform their contracted functions and are bound by data processing agreements requiring them to protect your information in line with the standards described in this policy.

Game Software Providers

Certain game providers — including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited gameplay data (such as game session identifiers and bet amounts) as part of the technical integration between their gaming software and the 77jala platform. No personally identifiable information such as your name, address, or payment details is shared with game providers.

Legal and Regulatory Authorities

77jala may disclose personal information to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or other legal process. Where permitted by law, we will attempt to notify you of such a disclosure request before complying. We will always seek to share the minimum amount of information necessary to satisfy the legal requirement.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 77jala's business assets, your personal information may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will provide reasonable advance notice and will take steps to ensure that the recipient entity agrees to honour the commitments described in this Privacy Policy.

77jala uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site. This section explains what cookies are, which types we use, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, store your preferences, and collect information about your browsing activity on that site. Cookies do not contain executable code and cannot carry viruses or malware.

Types of Cookies We Use

Managing Your Cookie Preferences

Most web browsers allow you to manage cookie settings through the browser's privacy or settings menu. You can typically set your browser to refuse all cookies, accept only certain types, or delete cookies that have already been placed on your device. Please note that disabling strictly necessary cookies will prevent you from logging into your 77jala account and using core platform features. Disabling analytics or performance cookies will not affect your ability to play games or make transactions.

For detailed guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser developer. Common browsers used by our players in Bangladesh include Chrome for Android, Samsung Internet, and Firefox.

77jala retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. The specific retention periods we apply to different categories of data are set out below.

• Active account data: Retained for the full duration of your account's existence on the 77jala platform, plus a minimum of five years following permanent account closure.
• Transaction records: Financial transaction history, deposit and withdrawal records, and payment method details are retained for a minimum of five years to satisfy anti-money laundering record-keeping requirements.
• Identity verification documents: KYC documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Support communications: Live chat transcripts and email correspondence are retained for a minimum of two years to support dispute resolution and quality assurance processes.
• Gameplay and betting logs: Individual game session and betting records are retained for a minimum of three years for audit, responsible gaming monitoring, and dispute resolution purposes.
• Marketing preferences: Records of your consent or opt-out choices for marketing communications are retained for the lifetime of your account and for three years after closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised and aggregated data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.

As a player on the 77jala platform, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team via live chat or at [email protected].

Right of Access

You have the right to request a copy of the personal data that 77jala holds about you. We will provide this information within a reasonable timeframe and in a clear, intelligible format. We may ask you to verify your identity before fulfilling an access request to protect against unauthorised disclosure.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Many details — such as your contact email and mobile number — can be updated directly in your account settings. For changes to legally significant details (such as your full name or date of birth), we may require supporting documentation.

Right to Erasure

You may request that 77jala delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that erasure requests may be declined or partially fulfilled where retention is required by law (for example, financial transaction records subject to anti-money laundering regulations).

Right to Restrict Processing

You have the right to request that we restrict our use of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.

Right to Withdraw Consent

Where our processing of your data is based on your consent — such as the sending of marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

Right to Lodge a Complaint

If you believe that 77jala has handled your personal data in a manner inconsistent with this Privacy Policy, we encourage you to contact us in the first instance so we can investigate and resolve your concern. Our support team aims to respond to all privacy-related enquiries within five working days (Bangladesh Standard Time).

Protecting the personal information of 77jala players is a core operational priority. We implement a layered set of technical and organisational security measures designed to guard against unauthorised access, accidental disclosure, alteration, and destruction of personal data.

Technical Safeguards

• SSL/TLS encryption: All data transmitted between your browser or mobile device and the 77jala platform is encrypted using SSL/TLS protocols, preventing interception by third parties during transit.
• Password hashing: Account passwords are stored using one-way cryptographic hashing algorithms. Even 77jala's own technical staff cannot retrieve your plain-text password — only you know it.
• OTP verification: One-time password (OTP) verification is available for login and sensitive account actions, providing an additional layer of identity assurance beyond your password alone.
• Tokenised payment data: Payment information processed via bKash, Nagad, Rocket, and Upay is handled through tokenised integrations, meaning that complete payment credentials are never stored in a readable format on 77jala's own servers.
• Access controls: Access to personal data within 77jala's internal systems is restricted on a strict need-to-know basis. Staff with access to player data are trained in data handling responsibilities and bound by confidentiality obligations.

Organisational Safeguards

• Regular internal reviews of data access logs and security configurations.
• Contractual data protection requirements imposed on all third-party service providers who process player data on our behalf.
• An incident response process to identify, contain, and notify affected players in the event of a confirmed data security incident.

Despite these measures, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, 77jala will notify affected players promptly and take all reasonable steps to contain the breach and mitigate any resulting harm.

77jala reserves the right to update or amend this Privacy Policy at any time in response to changes in our data practices, technology, or applicable standards and regulations. When material changes are made, we will notify registered players via the email address or mobile number held on their account, or via a prominent notice on the 77jala platform, before the changes take effect.

The effective date of the current version of this Privacy Policy is stated at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of the 77jala platform following a published update constitutes your acknowledgement of the revised policy.

How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 77jala holds about you, please contact our support team using the details below. We treat all privacy enquiries with priority and aim to provide a substantive response within five working days (BST, UTC+6).

• Live Chat: Available 24/7 directly on the 77jala platform — the fastest way to reach us.
• Email: [email protected] — for detailed enquiries or formal data subject requests.
• Response Time: We aim to acknowledge all privacy enquiries within 24 hours and resolve them within five business days.

We also encourage players to review our related policies — the Terms & Conditions and the Responsible Gaming page — which together with this Privacy Policy form the complete set of agreements governing your use of the 77jala platform.